Frequently Asked Questions
Find answers to the most common questions about our VoIP services
VoIP (Voice over Internet Protocol) is a technology that allows you to make voice calls over the Internet instead of traditional phone lines. Calls are converted to digital data and transmitted over the Internet, enabling high-quality communications at reduced costs.
On average, businesses save 40% to 60% on phone costs by switching to VoIP. Savings depend on call volume and destination. International and mobile calls have the greatest savings.
No, special hardware is not required. You can use our free softphone on PC, Mac, smartphone or tablet. If you prefer physical phones, we also offer compatible Yeastar IP phones.
Yes. Request porting from the Client Area → Numbers → Portability by uploading your latest signed invoice and an ID document (companies also need a company registration extract). It costs €60 one-off per number, with no hidden fees: it is paid from your credit only after you receive and accept our quote, and if the carrier rejects the transfer we refund you. The process takes 5–10 business days from payment of the quote; do not cancel your current line until porting is complete.
With a stable Internet connection (at least 1 Mbps per line), VoIP call quality is excellent, often superior to traditional lines thanks to HD codecs. We also offer QoS (Quality of Service) to prioritize voice traffic.
We offer failover solutions that automatically redirect calls to your mobile or an alternative number in case of Internet outage. Additionally, the mobile app works on 4G/5G data networks.
Yes, we offer virtual numbers in over 100 countries. You can have local numbers in Italy, Poland, Germany, Spain, France, USA and many other countries, allowing your customers to call you at local rates.
Our cloud PBX is fully managed in the cloud. It requires no on-premise hardware, is configured via web and includes advanced features like IVR, call queues, call recording, CRM integrations and much more.
Yes, we offer full technical support in Italian, Polish and English. Our team is available by phone, email and chat to support you at every stage.
Yes, we offer a 14-day free trial with no commitment and no credit card required. You can test all the features of our service.